Telehealth and virtual consultation apps and services

Telehealth and virtual consultation apps are apps or online tools enabling you to consult with a doctor, nurse, psychologist or other healthcare provider virtually (not physically), through your phone or computer. It’s sometimes called an e-consultation. Read more about telehealth.

Tips when using telehealth and virtual consultation apps and services

• Telehealth and virtual consultation apps are suitable for people who don't need to be examined in person and who are able to use video on a smartphone or computer. It's important to remember that not all medical problems are suited to video consultations. Learn more about what conditions are best suited for telehealth consultations.
• To help you decide if email, phone or video is the right telehealth option for you, read more about how to decide which type of telehealth option to use.
• You'll need to pay for telehealth and virtual consultations. The cost is likely to be the same as or more than a face-to-face consultation. Some providers have a community services card (CSC) rate.
• To get the most out of your telehealth appointment, it's good to prepare ahead of time by writing down the questions you want to ask your health provider. Also write down a list of all your medicines, supplements or vitamins or have them with you for the consult. If you think you'll need a prescription, work out which pharmacy would suit you to pick up your medicine. Read more about what should I do before any telehealth appointment?
• Use a telehealth provider based in Aotearoa New Zealand. Overseas healthcare providers can't write prescriptions, medical certificates or ACC forms which are valid in Aotearoa New Zealand. The Medical and Nursing Councils of New Zealand and the Health and Disability Commission make sure healthcare is provided to a high standard here in Aotearoa New Zealand, but can't check the safety of overseas healthcare providers.