Our mahi

What HNCT does for you

As well as publishing the Healthify website, the Health Navigator Charitable Trust (HNCT) provides a range of other products to New Zealanders and the health professionals who care for them.

Read more about our mahi and how you can partner with us.

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Healthify is the jewel in HNCT's crown. Formerly known as Health Navigator NZ, it is the largest national health information website for people in Aotearoa New Zealand. Page views each month top 1.1 million.

Our award-winning website specialises in relevant, culturally acceptable, plain language information about health conditions, medicines, health promotion and self-care. 

Find out more about Healthify He Puna Waiora.

The Health Navigator Charitable Trust (HNCT) is dedicated to inspiring people living with long-term conditions (LTCs) to better self manage their health. We do this through educating health professionals on how to assist their patients to do this, and directly to patients themselves. Self-management support (SMS) is particularly beneficial for people living with LTCs, as it supports them to have a key role in the management of their own care.

HNCT is funded by Health New Zealand | Te Whatu Ora to run a number of self-management projects, initiatives and resources.

1. The Healthify He Puna Waiora website is focused on supporting people living in Aotearoa New Zealand and health providers who are interested in self-management, care-planning, health literacy and working in partnership with whānau.

2. Our SMS Toolkit is a separate website for healthcare providers wanting easy access to resources that support them to better engage patients in their own health decisions and LTC self management. The website is loaded with SMS information, services, tools and resources for an Aotearoa New Zealand context.

The SMS Toolkit(external link) is a joint venture between Health Navigator Charitable Trust and Health Literacy NZ. A range of core topics is covered to support SMS implementation, training and skill development. These include sections and training modules for care planning, health literacy, goal setting, positive behaviour change, social support and groups visits. 

3. Te Kete Haerenga is our online self-management toolkit. Designed for and with people living with LTCs, Te Kete Haerenga is a series of self-management booklets or toolkits. The kete can be used to explore what is important to the person and their whānau, how their LTC affects their quality of life, what they wish to achieve and how others can best support them in that journey.

WOVEN was established in 2015 by the Ministry of Health and is run by HNCT to increase inclusion of tangata whaiora in the design, planning and development of health services in Aotearoa New Zealand.

 

Advisors draw on their skills and lived experience to provide input to task forces, reviews and advisory groups of government departments, public sector health agencies and private healthcare providers.

We do this to make sure health services, systems and supports are fit for purpose for all people living in Aotearoa New Zealand, especially those who live with disability and/or long-term health conditions.

 

WOVEN members provide consumer advocacy and perspective to:

  • Health New Zealand | Te Whatu Ora teams
  • other government departments engaged in health service delivery
  • non-government organisations
  • publicly funded agencies engaged in health services
  • private and other healthcare providers
  • HNCT and Healthify.

Services

  • participation as members of local, regional and national steering groups, particularly groups set up to review or redesign various services
  • provision of feedback on potential tools and services
  • input at workshops etc to help co-create future services or resources
  • testing of ideas with their own peers and networks
  • delivery of workshops about consumer advocacy and working with consumers/tangata whaiora
  • other forms of feedback and engagement.

Assignments

Some examples of WOVEN assignments:

  1. Ministry of Health Hepatitis C project team
  2. Interventional Cardiac Registry governance group
  3. NZ Cardiac Surgery Registry governance group
  4. CVD, diabetes and long-term conditions self-management workshops
  5. Technology in General Practice workshop
  6. Pharmacy Action Plan
  7. Ministry of Health CVD, Diabetes and Long Term Conditions advisory group
  8. Health Care Homes National Collaborative
  9. Critical Care Services Planning Programme
  10. healthAlliance regional IT infrastructure
  11. Kaiawhina Workforce Taskforce
  12. DHMAS app reviews
  13. Medical student lectures
  14. Palliative Care Advisory Panel EAG

Assignments are generally undertaken face-to-face but also through Zoom and Teams.

Coordination

The contract to manage and coordinate the work of WOVEN is held by the Health Navigator Charitable Trust, which reports to Health New Zealand | Te Whatu Ora.

Contact WOVEN

Organisations or groups interested to know more about the service are welcome to contact WOVEN manager Frances King by emailing frances@hnct.nz

  • Service coordinator: Fa'aulu Tomuli-Afoa
  • Service manager: Frances King
  • Clinical director and sponsor: Dr Janine Bycroft

If you would like to inform us of your assignment needs please fill in and return this form Client's Request Form for WOVEN Services. [PDF, 137 KB]

Resources

Health Consumer Advisory Service flyer [PDF, 266 KB] Healthify NZ & Ministry of Health, NZ, 2020

WOVEN team

The members of WOVEN range in age from 24 to 74, come from different backgrounds and regions, and bring a range of skills and experience. Most importantly, they are committed to partnering with healthcare providers to improve the quality of care and health and wellbeing outcomes for everyone living in Aotearoa New Zealand. 

Jaime Christmas

Tāmaki Makaurau/ Auckland

 Jaime was a caregiver to her late husband who had hereditary ATTR amyloidosis disease, a rare disorder. Her experience dealing with the effects of the disease on her husband, since his diagnosis in 2013, and on her family have seen her go through many challenges. Being his caregiver requires constant personal growth and flexibility to be successful in this complex, demanding and stressful role.

Jaime is the CEO and founder of the New Zealand Amyloidosis Patient Association (NZAPA) and also represents Rare Disorder New Zealand (RDNZ).

With a background in counselling and psychology, she passionately shares her insights about being a caregiver – the demands, having to rise above it all – and says everyone in Aotearoa New Zealand has a part to play to ensure better outcomes for both the patient and caregiver’s health and wellbeing.

"New Zealand to be able to provide patient-centred healthcare it is imperative that EVERY consumer represented by WOVEN be actively involved every step of the way in the process of determining and implementing improvements to the quality of healthcare." she says.

Kylie Head

Tāmaki Makaurau/ Auckland

Kylie is a mediation and coach services specialist with more than 20 years’ experience in senior management roles. In addition to mediating disputes, Kylie uses her personal experience of stroke to coach executive leaders through behavioural change and building resilience to problem solve and transition.

“I have had to explore the concept of resilience from my own perspective as well as in a number of conversations with people who have been through life-altering events,” she says.

Kylie commenced her role as a health consumer advisor in 2014. She works with clinical teams to ensure patient-centered care. Kylie is also a member of the National Stroke Network and the Northern Region Stroke Executive Network and actively pursues projects to improve patient health and wellness.

“Life-changing events are not something that you can plan for, which is often difficult for people to accept.”

Karōria Johns

Ko Ngapuhi me Te Rarawa toku iwi.

Kei Cable Bay ahau e noho ana me toku tane. Ko Karoria Johns toku ingoa.

Tehei mauri ora!

Karōria is passionate about health being reframed as wellbeing and addressing physical health as one area of many that contribute to an individual's holistic health. Other determinants (her preferred resource for this is Te Wheke by Dr Rangimarie Rose Pere) must be examined to enable wellbeing to flourish for Māori people, whānau and communities.

She says: "Embracing Māori models of care and WOVEN will benefit the system as a whole for both workers and consumers, while simultaneously ensuring intergenerational traumas are addressed and resolved." She believes this work will be transformational.

Karōria has lived experience both directly and through her whānau of mental ill health, domestic violence, sexual violence, drug and alcohol addictions, homelessness and cultural disconnection. She has also experienced subsequent re-engagement, extensive travel and living overseas before returning home, eventually moving back to Te Tai Tokerau permanently.

"I'm humbled by working in the WOVEN team, and hope my unique perspective contributes in a meaningful way."

Iti noa ana, he pito mata. With care, a small kumara will produce a harvest.

Frances King

Tokomaru Bay

Ko Hikurangi te maunga
Ko Waiapu te awa
Ko Ngati Porou te iwi
Ko Whanau a Ruataupare te hapu
No Tokomaru Bay ahau

Frances graduated as a Registered Comprehensive Nurse 30 years ago and has experience in both NGO and DHB health including leadership, management, primary care and specialising in child & youth mental health/mental health services. She has a passion for rural health, services for Māori and under-served communities to support building positive futures. 

She started working for Health Navigator Charitable Trust as a project manager for self-management support for long term conditions in May 2023. Since then, she has increased her role to include community engagement and equity lead for the Trust, management of our WOVEN team and establishment of a Cultural Advisory Group.

Leota Alice Meredith

Tāmaki Makaurau/ Auckland

O le ala i le pule, o le tautua - The pathway to leadership is through service.

Alice describes herself as a “Southside babe” living in Otara South Auckland from a very early age after moving to New Zealand from Samoa.

Consequently, she has a passion for Pacific people and the pacific community as a whole. Alice has a strong desire to be part of the solution to the health problems her fellow Pasifika face, through networking and service to others.

Alice has been a voluntary community advocate and worker for over 30 years. She says her proudest moment is the fact that she was able to be a mother to son Atticus and daughter Alycea, who are both now young adults.

A love of lifetime learning saw Alice recently embark on a postgraduate degree in bicultural supervision.

“Reciprocal communication in a bilingual and multilinguistic environment is vital to ensuring we are well informed and resourced adequately in our respective communities.”

Kevin Murray

Otautahi/ Christchurch

Kevin has been blind for 36 years, and his wife also has long-term conditions. Kevin has been a disabled persons’ advocate for 36 years, participating at a New Zealand and international level.

Kevin, a lawyer, also has extensive experience representing an organisation that supports consumer interests in health and disability services and substantial involvement in health consumer perspective roles. In addition to WOVEN, he has been a participant on the Canterbury DHB Consumer Council. This role provided Kevin an understanding of the processes and obligations to be a quality participant on a formal panel, including the ability to contribute to discussions, express informed opinions, gather perspectives from networks and complete assignments within deadlines.

Through his roles, he has developed an appreciation of, and empathy with, cultural perspectives and practices that are necessary for effective health service delivery. Kevin also has extensive consumer networks and direct connections that allow him to provide a range of relevant and current perspectives and knowledge.

"I enjoy being involved with WOVEN because it is an opportunity to take the views and information I already gather in my current representations and then bring any learnings back to my networks."

Merle Mapuna Samuels

Katikati

Merle identifies with Ngai-te-rangi (Katikati, Western Bay of Plenty). She has previously lived  in other parts of Aotearoa New Zealand and in Australia. She supports a holistic approach to healthcare, where whānau, physical, spiritual and mental wellness are considered together.

Merle’s health experiences include osteoarthritis and having had a brain aneurysm several years ago.

She was employed as part of the Wellness Support Team by East Tamaki Healthcare as a patient advocate, cultural advisor, peer support specialist, Stanford self-management master trainer, facilitator and health coach, and she has facilitated the Positive Parenting Programme in South Auckland.

"The opportunity to help make a difference in peoples’ lives and to provide input from a Māori perspective is important to me."

Jeremy Seamark

Wellington

Jeremy Seamark joins the WOVEN advisor whānau with over 35 years of lived experience in the disability world, from raising his daughter who required 24-hour care to living with a brain injury himself.

He worked in the trades for most of his life until experiencing a brain aneurysm. At the time, he was also working as a consumer auditor for a health and disability company.

Jeremy currently works in the health space as a project coordinator, and over the last few years has trained as a rongoā practitioner, achieving his diploma in 2023. He is now in the process of pursuing this new career path and will be a full-time practitioner very soon.

He is proud to be part of the WOVEN advisor whānau and hopes to make a difference in people’s lives by sharing his own experiences.

Kiriana (Kelli-Anne) Te Huki

Kirikiriroa/ Hamilton

Kiriana is well-versed in the consumer space. Since dealing with mental distress from her teens, and chronic pain since 2017, she has embraced the knowledge and resilience these experiences have taught her.

Alongside her role with us, she has also been involved with the National Rōpū for Te Kete Pounamu as the youngest member, the advisory council for the Southern DHB, a Rākau Roroa as a regional leader, and a certified facilitator as well as working at OUSA (Otago University Students Association) as the Queer Support Coordinator responsible for providing support for all queer and questioning students at the University of Otago and Otago Polytechnic.

" I am passionate about raising awareness and reducing inequalities relating to the LGBTQIA+ community, mental health and distress, rangatahi and Māori, access needs and intersectionality. And I am committed to making a positive impact."

Fa'aulu Tomuli-Afoa

Tāmaki Makaurau/ Auckland

Fa’aulu joined Health Navigator in 2022 as the Community Engagement Pasifika Lead for the Auckland Psychosocial Response Project.  She is now the Project Coordinator for WOVEN and the Self Management Assessment project.  An experienced professional with a background in the financial industry, she transitioned to social services, health and education in the workplace. She has actively participated in various community-focused programmes, aiming to enhance community capability, competency and confidence. 

With a multicultural background working closely with migrants, Māori, Pacific and refugees, Fa’aulu brings a deep understanding of their unique needs and challenges. In her role, she actively promotes equality and accessible solutions, ensuring resources and information are culturally appropriate. Her dedication to community development, coupled with expertise in various sectors contributes to the improvement of health equity and empowering marginalised populations.

Wendy (Wui Ting) Voon

Tāmaki Makaurau/ Auckland

Wendy is a Malaysian migrant to Aotearoa New Zealand and is passionate about advocacy for migrant populations and Asian communities. In her early teens, she experienced mental distress related to the death of a beloved family member. Since then, she has experienced both recovery and relapse and accessed mental health services for support.

During her time in Aotearoa New Zealand, Wendy has encountered other migrants who have experienced mental distress due to lack of social support and high stress after migration. This experience has made her realise the importance of raising public awareness about the challenges faced by migrant populations and their lack of knowledge about healthcare entitlements and healthcare systems in New Zealand.

Julia Watson

Kirikiriroa/ Hamilton

 

Julia has a passion for wellness and recovery, having experienced mental distress in early adulthood due to trauma. Her own personal growth and self-discovery led her to pursue working in the health industry.

"I believe that knowledge and having access to the right information is key to living well. I feel that being well resourced and having the right wrap around tautoko (support) is vital to maintaining good health.

My background is predominantly in mental health social services, where I have been an advocate and mentor to others whom experience mental distress, as they work through their recovery journey towards living a life with meaning and purpose. I love seeing others thrive, overcoming challenges and providing people with the right tools to maintain their wellness.

I am looking forward to my WOVEN journey, to giving back and I am excited and privileged to join an amazing team of other passionate people.”

Cultural Advisory Group

Our Cultural Advisory Group is a collaborative of Māori and Pacific Peoples representatives dedicated to enhancing the cultural relevance, appropriateness and integrity of Health Navigator Charitable Trust (HNCT) initiatives. 

The group reviews both current and proposed initiatives, providing invaluable guidance on the culturally appropriate creation and dissemination of information and resources, focuses on strategies to expand HNCT networks and foster collaborative opportunities while ensuring that the perspectives and traditions of Māori and Pacific Peoples are respected, integrated and reflective of their respective communities.

Alice Chisnall-Kalouniviti

Alice Chisnall-Kalouniviti holds degrees in journalism and nursing, as well as postgraduate qualifications in professional practice and sociology. Currently serving as the Principal Advisor Pacific at Manatū Hauora Ministry of Health, Alice is also a registered nurse. With a career spanning almost 20 years in Māori and Pacific health, Alice has extensive experience in public health, general practice, healthcare policy, and health education. 

Alice's professional interests focus on Neurodivergence, Rainbow health, and health literacy. As an iTaukei Fijian/Scottish AuDHD mother of two, Alice brings a unique and valuable perspective to her work. Outside of her professional life, Alice plays hockey, attends Armageddon in full Cosplay and collects ridiculous Hawaiian shirts.

Tutuila Lio Va'auli

 

Talofa lava, Malo le soifua

Tutuila Lio Va'auli is a proud New Zealand born Samoan and a fluent speaker of the Samoan language (matai language). He holds 2 matai tulafale (talking chief) titles from the village of Fasito’otai in Samoa. One of his major passions is community engagement and advocating for better health and lifestyle outcomes for our Maori and Pasifika communities here in Aotearoa.

He brings 25 years of experience in the education sector, leading key initiatives to support various organisations in the Education, Social and Health sectors, to achieve objectives and the learning development of diverse communities. Service has always been something instilled Tutuila through his family, faith and culture.

Frances King

Ko Hikurangi te maunga
Ko Waiapu te awa
Ko Ngati Porou te iwi
Ko Whanau a Ruataupare te hapu
No Tokomaru Bay ahau

Frances King graduated as a registered comprehensive nurse 30 years ago and has experience in both NGO and DHB health including leadership, management, primary care and specialising in child & youth mental health/mental health services. She has a passion for rural health, services for Māori and under-served communities to support building positive futures. 

She started working for Health Navigator Charitable Trust as a project manager for self-management support for long term conditions in May 2023. Since then, she has increased her role to include community engagement and equity lead for the Trust, management of our WOVEN team and establishment of a Cultural Advisory Group.

Noel Matthews

Ongaro te Maunga
Rotokakahi te Awa
Mamari te Waka
Morehu te Marae

Kura Haupo te Whare, Te Uri O Tai te Hapu, Te Aupouri te Iwi

Noel Matthews lives in Whangarei and has worked his entire life in health and disability roles with a particular leaning towards disability. He was attracted to the CAG committee as it offers the opportunity to give back to the community alongside other like-minded people from Moana Nui A kiwa the Pacific.

Tracey Thompson

Ko Pūtataka te Maunga
Ko Waikato te Awa
Ko Tainui te Waka
Ko Ngāti Tāhinga te Hapu
Ko Waikato te Iwi
Ko Tracey Thompson ahau!
Tīhei Mauri Ora!!

Tracey Thompson is a mama, nana, daughter, sister, aunty, niece, mokopuna, and kaimahi. She has many roles that she is responsible for and learning along the way.

She says that cultural positioning has many roles and responsibilities, with her unique value underpinned by her capacity to perceive situations through a bicultural lens, drawing upon her Māori heritage and cultural competencies to frame indigenous solutions.

Tracey’s kaupapa Māori background and lived experience forms the basis of her leadership acumen, strategic vision and adeptness leading cross-functional teams and environments. Health and Wellbeing within our whānau whanui, facing barriers and triumphs is the driving force behind her years of working in hauora.
 
Whāia te iti kahurangi
Ki te tūohu koe
Maunga teitei
 
Seek the treasure you value most dearly,
If you bow your head,
Let it be to a lofty mountain.
Mauri Ora!!

This online forum(external link) provides a place for health providers, managers, consumers, academics and funders to discuss, network, share knowledge and resources on topics relating to improving chronic care, long-term condition management, co-production and much more. The site includes the option for blogs, special interest groups, resource library, event postings, photo gallery, discussion boards and more. 

HNCT has invested in API (application programme interface) technology and coded medicines information to allow safe content sharing with organisations. Content can be fed from our Healthify website directly to your website and integrated with your patient portal, providing seamless information when your patients or clients need it. The content is updated at source and automatically shared through the API. To find out more and how to apply for an API feed, please contact: sarah@hnct.nz

With the growing number of mobile health apps available, it’s often a challenge to know which ones can be trusted and provide up-to-date, well-researched information.

The New Zealand Health App Library, run by the Health Navigator Charitable Trust and funded by Health New Zealand | Te Whatu Ora, has 100's of apps that have been reviewed by experts, so you know which to trust.

The Digital Health Accreditation Pathway (DHAP) is an assessment framework and proposed accreditation pathway for the safe navigation of digital tools and solutions in Aotearoa New Zealand. It's intended to guide whānau and clinicians to identify the best apps and digital solutions for particular conditions. It also provides the sector with quality standards and an assessment process to identify tools that are clinically sound, culturally relevant, user friendly, technically safe and meet security and privacy standards.

The standardised assessment of digital tools and e-health is an emerging space globally. The DHAP assessment framework outlines baseline standards to deliver safe, trusted and effective digital health and wellbeing solutions for individuals, whānau and communities across Aotearoa New Zealand. 

The DHAP framework assesses e-health tools against a range of areas including:

  • clinical safety and quality
  • data privacy and security
  • user experience
  • the Software development lifecycle. 

The framework also includes an Aotearoa New Zealand 'Enhanced review' that covers areas such as data sovereignty, cultural safety, advertising standards, social responsibility and equity and user feedback responsiveness.

The framework applies to apps and tools (eg, mobile apps and online programs) that are digitally delivered and aim to support health in some way. This can include wellness-oriented apps if there is a clear health-related focus and benefit. For more information please contact: sarah@hnct.nz

Together with KidsHealth and HealthInfo Waitaha/Canterbury, the trust is building a National Health Content Hub to address equity needs through diverse partnerships and representation.

The hub will be a national repository for high-quality consumer-focused digital health, self-care and hauora information that can be shared with the public via as many websites as possible. Currently, we are recruiting more partners to share their resources with us in preparation for the hub's next steps.

Find out more about the  National Health Content Hub [PDF, 2.8 MB]

Interested in getting involved? Please contact: sarah@hnct.nz 

Take advantage of our content expertise – to align with your goals

Talk to us about our expert plain language content co-creation. We use our networks and content partners to bring you culturally acceptable resources in a wide range of languages relevant to your topic and region.

Get content at your fingertips – without lifting a finger

We have invested in API (application programme interface) technology and coded medicines information to allow safe website content sharing with organisations. Our content can be fed directly to your website and integrated with your patient portal, providing seamless information when your patients or clients need it. The content is updated at source and automatically shared through the API.

Don’t reinvent the wheel – brand our content as yours

Leverage our branding and reputation and talk with us about co-branding or customising our newsletters, social media posts and resources. This will enable you to provide information your patients and clients can trust, in a timely and cost-effective way. 

Small website, limited budget? We can help with that!

Extend your reach by letting us bring more people to your organisation through a customised section on our website. You choose what topics are included and we work together to co-design audience appropriate content and promotion. Then we loop people back to your site. 

Include the right voices – tap into our lived experience network

Employ the skills of our Whanau Ora Voice of Experience Network (WOVEN to help you design, plan and develop your health services so you get the best possible outcomes. Our WOVEN lived experience advisors bring a range of demographic, cultural, disability and minority perspectives and backgrounds. They work with a range of organisations, including the Ministry of Health, Health New Zealand | Te Whatu Ora, Synergia, DHBs, PHOs, advisory and governance groups and universities. 

Long-term conditions clinical network

Join our network of healthcare professionals with an interest in working with people with long-term conditions. The network provides a space for shared learnings, interest groups and forums. 

Expand your offerings ‒ subscribe to our news channels

We have a selection of popular e-newsletters and social media channels to keep you up to date with what is relevant to your communities. We also offer our news content in template format to make your messaging to patients and clients easier.

Expand your offerings even further ‒ become a hub partner

We're developing a national health content hub. As medicine and technology have advanced, clinicians have made some awesome discoveries and can treat so many more conditions. However, collectively, we’ve also created a health system and information maze that is often overwhelming and challenging to navigate or understand. We believe a national hub that houses consistent high quality health information from the sector will go a long way to solving this.

Make contact: hello@hnct.nz

Read more at: https://healthify.nz/about-health-navigator-charitable-trust/our-mahi
Healthify is brought to you by Health Navigator Charitable Trust