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Rural telehealth service launched

sheep farmer counting his sheep using his phone

An after-hours telehealth service by Ka Ora Telecare Limited is now available for people in rural communities across Aotearoa New Zealand.

The service, which operates from 5pm to 8am during weekdays, and 24 hours during weekends and on public holidays, can be accessed by patients by calling 0800 2KA ORA (0800 252 672) or via referral from the patient's rural general practice.

The service is available to all people who live rurally (or who are currently visiting a rural area), regardless of whether they are enrolled with a rural practice. 

Patients will be initially triaged by a kaiāwhina or nurse and if needed, referred through to a clinician.

  • There is no charge for a nurse consultation, however, a patient co-payment is required if a telehealth consultation with a clinician is needed.
  • If a patient has a Community Services Card or is aged over 65 years, they will be charged a lower fee ($19.50).
  • There is no charge for children aged under 14 years.

Healthcare from home is now easier for those living rurally.

Read more information about the Ka Ora Telecare service and how to access it.