Māori experiences of healthcare – videos

Key points about Māori experiences of healthcare

  • Māori share their personal experiences of healthcare in Aotearoa New Zealand.
  • Topics include whānau support and cultural practices.
  • Enjoy this series of videos from different perspectives.
2 smiling Māori wahine
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Ira Te Aw (kuia)

Ira Te Au shares a waiata introducing herself and her whānau. Ira talks about her life and how she began working in health. She had a diagnosis of diabetes following a health check and also had gallstones later in life.

(Health Quality & Safety Commission NZ, 2014)

One Māori voice

Querida Whatuira-Strickland talks about being a voice for Māori in various health sector groups and says she feels under pressure to be the sole voice providing a Māori perspective. Querida finds being the only Māori in these groups daunting and says her views are sometimes taken lightly.

(Health & Quality Safety Commission NZ, 2014)

Lana Bartlett (kaiwhakarite)

Lana Bartlett shares the story of her father's hospital visit. Lana says she found most of the nurses were approachable and friendly to her father and made him feel very comfortable.

(Health Quality & Safety Commission NZ, 2014)

Turoa Haronga (kaumātua)

Turoa Haronga, a Māori kaumātua (male elder) shares his personal experiences of healthcare, including a diagnosis of prostate cancer, working in mental health services with pākehā and visiting Starship Hospital with his sick grandson.


(Health Quality & Safety Commission NZ, 2014

Whānau support in healthcare

Ira Te Au talks about how she and her family take care of each other's health. Ira gets a lot of support from her children and, while this is important, she wants to remain independent. She is the matriarch of the whānau and takes this responsibility seriously.

Querida Whatuira-Strickland also describes her role as kaitakawaenga, working with whānau and hospital staff. She talks about the importance of working with whānau and how this helps with understanding the health needs of Māori.

(Health & Quality Safety Commission NZ, 2014)

Māori cultural practices

Lana talks about her family's support of her father during his stay in hospital including having karakia and waiata together – an important cultural practice for her father and their family – and Turoa Haronga talks about the differences between the Māori and pākehā approaches to health.

(Health & Quality Safety Commission NZ, 2014) 

Looking after Māori in hospital

Ira Te Au, Lana Bartlett and Turoa Haronga talk about the range of methods healthcare workers can apply when caring for Māori consumers in hospital. This includes the way connections are made with Māori patients, allowing whānau to be engaged in discussions about healthcare and allowing Māori customs such as prayer and song to be observed.

(Health Quality & Safety Commission NZ, 2014) 

Communicating with Māori in a healthcare setting

Lana Bartless describes her family's experiences communicating with healthcare staff during her father's stay in hospital. 

(Health Quality & Safety Commission NZ, 2014)

Querida Whatuira-Strickland

Querida Whatuira-Strickland discusses her role as kaitakawaenga (Māori liaison). She says establishing rapport and understanding Māori customs is important in working with Māori consumers and whānau.

(Health Quality & Safety Commission NZ, 2014)

Credits: Healthify Editorial Team. Healthify is brought to you by Health Navigator Charitable Trust.