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Zoom Health app

A New Zealand based app to make ordering your prescriptions from Zoom Pharmacy easier.

Zoom Health app	By Zoom Health Ltd
	Features Medication dispensed online Medicine delivery Daily reminders Repeat or refill alerts Medicine information Personalized medicines history (12 months) Get the app from (external link) (external link) (external link)
Country of origin	New Zealand
User reviews
Cost	Free Note: the cost of the app is free but you will be required to cover standard prescription and delivery charges.

What does the app do?

Zoom Health app is aimed at New Zealanders who are unlikely to take their medicines because they find it challenging to collect their prescriptions, or those who prefer a more online experience. The app allows you to get your prescription medicines couriered to you anywhere in New Zealand. Medicines that can be delivered include non-funded medicines(external link) and funded medicines available only with contracted DHB’s (Auckland, Canterbury, Counties Manukau, West Coast, Southern, Waikato and Waitematā). The app also has features to help you take your medicines regularly and correctly, such as daily reminders, repeat or refill alerts when your medication is running low and access to personalised medicine information. For a more detailed description of the app, see app website(external link), Google Play(external link) or iTunes(external link) or see Reviews.

How to get started?

The process is initiated by your doctor when they prescribe your medicines. If you would like to get your medicines delivered to you by Zoom, tell your doctor. They will then send your prescription and mobile phone contact details to Zoom, who will send you a message requiring you to complete the sign up process and order your medicines. If you do not order your medicines or fill your repeats on time, the staff at Zoom will contact you to remind you.

Alternatively, you can send your prescriptions to Zoom Freepost.

PROS	CONS
✔ All packages have track and trace numbers ✔ In the event of a lost package, they will cover all costs in re-delivery including repeat prescription from your GP. ✔ Non-identifiable packaging used Prices of non-funded medication appear reasonable. ✔ Call or email the pharmacy through the app. ✔ Will deliver unfunded medication throughout New Zealand. For funded medication, there is an ever-growing list of DHBs that they have contracts with. ✔ Medication reminders and information.	✘ Logistic issues with courier delivery service may be challenging. ✘ Can cause some fragmentation in healthcare delivery. Your regular pharmacy may not be aware of medications ordered from Zoom pharmacy.

PROS

CONS

✔ All packages have track and trace numbers

✔ In the event of a lost package, they will cover all costs in re-delivery including repeat prescription from your GP.

✔ Non-identifiable packaging used
Prices of non-funded medication appear reasonable.

✔ Call or email the pharmacy through the app.

✔ Will deliver unfunded medication throughout New Zealand. For funded medication, there is an ever-growing list of DHBs that they have contracts with.

✔ Medication reminders and information.

✘ Logistic issues with courier delivery service may be challenging.

✘ Can cause some fragmentation in healthcare delivery. Your regular pharmacy may not be aware of medications ordered from Zoom pharmacy.

Privacy and security

The app has a privacy policy which is displayed when first loading the app. Read more about things you can do to improve your safety and security when using apps.

Review details

Date of review: July 2018

App developer: If you are the developer and would like to provide updated information about this app, please email the app library manager at hello@healthify.nz

Disclaimer: Healthify’s app library is a free consumer service to help you decide whether a health app would be suitable for you. Our review process is independent. We have no relationship with the app developers or companies and no responsibility for the service they provide. This means that if you have an issue with one of the apps we have reviewed, you will need to contact the app developer or company directly.