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Wysa app

Wysa gives instant access to an artificial intelligence (AI) coach to discuss challenging problems and issues in a confidential manner.
Great for people who struggle to discuss their feelings or seek support when they are facing mental health challenges/stress.

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Wysa app	By Touchkin
	Features Goal setting. Diary. Tracking. Calculator or counter. Reminders. Graphs and reporting. App community. Data exports. 16 + (for older adolescents and adults). Other: Check-in feature; access to psychologists via app (but the user must purchase the a “premium subscription” for access to therapy sessions). Check-in feature can be set-up at the commencement of using the app.
Country of origin	India
Clinical review	Read a clinical review below.
Security and privacy	Does the app: Collect medical information? No Require a login? No Have password protection? No Have a privacy policy? Not sure Require internet access to use? Yes Read more about safety and security when using apps. Brochures: Tips to improve your privacy and security [PDF, 65 KB] Healthify He Puna Waiora, NZ Staying safe online(external link) Netsafe, NZ
Cost	Free – although to fully access and unlock all of the available features a “premium” subscription needs to be purchased on a monthly or annual basis.
Advertisements	This app contains no ads.
How to get the app	(external link) (external link) (external link)

Wysa is an AI coach that the user converses with about different problems/issues – the AI coach uses “chat” mode with the user to discuss different strategies and options to manage these, and also suggests links within the app to find additional support around various topics e.g., managing pain, relationships, wellness, grief, stress and many more.

For the complete app description, go to the app website(external link), Google Play(external link), App Store(external link) or, for a more detailed review, see reviews below.

PROS	CONS
✔ Gives users access to instant support whenever this is needed (24/7), as long as the user has internet access. ✔ Access to crisis support (internationally) and to develop a safety plan instantly. ✔ Access to strategies/suggestions that are very relevant, evidenced-based, and walks the user through how to identify what is needed at the time, and suggestions with how to solve the issues.	✘ The user needs to be able to access the internet to use the content/chat feature. ✘ The user only has access to a limited amount of content on the app – in order to access all content a “premium” subscription is required (this can be purchased on a monthly or annual basis). ✘ it is a shame so much more content can only be viewed with a “premium” subscription given the reason many users seek free online support is because they are unable to financially access this.

PROS

CONS

✔ Gives users access to instant support whenever this is needed (24/7), as long as the user has internet access.

✔ Access to crisis support (internationally) and to develop a safety plan instantly.

✔ Access to strategies/suggestions that are very relevant, evidenced-based, and walks the user through how to identify what is needed at the time, and suggestions with how to solve the issues.

✘ The user needs to be able to access the internet to use the content/chat feature.

✘ The user only has access to a limited amount of content on the app – in order to access all content a “premium” subscription is required (this can be purchased on a monthly or annual basis).

✘ it is a shame so much more content can only be viewed with a “premium” subscription given the reason many users seek free online support is because they are unable to financially access this.

Clinical review

Reviewer: Jasmine Murphy, Registered Psychologist, Private Practice
Date of review: March 2023
Platform: Apple
Version: 6.3.3
Comments: I would recommend this app to my clients – what is available free to the user to very relevant, evidenced-based, and walks the user through how to identify what is needed at the time, and suggestions with how to solve the issues (24/7).
Safety concerns: No – no identifying information is requested from the user with the free subscription. Not sure about the premium subscription, but I suspect that all information will be confidential with the psychologists that the user accesses for support.
New Zealand relevance: Yes

Consumer guide – how to choose a health app
Clinicians guide – how to choose a health app
Mental health and wellbeing apps (for teenagers and young people)
New Zealand-based apps
NZ Health App Library

Disclaimer: The NZ Health App Library is a free consumer service to help you decide whether a health app would be suitable for you. Our review process is independent. We have no relationship with the app developers or companies and no responsibility for the service they provide. This means that if you have an issue with one of the apps we have reviewed, you will need to contact the app developer or company directly.