|Emergency Q app
|By Healthcare Applications Limited
Forecasts wait plus treatment times for non-emergency patients at specific hospital emergency departments and accident and emergency (A&E) clinics in some areas around New Zealand, such as:
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Emergency Q app
Emergency Q app
- An app for people with non-emergency problems who need care after hours or those unable to get an appointment with their GP.
The Emergency Q app enables users to see and compare live wait plus treatment times between the emergency department (ED) of some local hospitals and nearby accident and emergency (A&E) clinics, although only a limited number are currently connected. Users can also learn about what kind of symptoms they should go to a hospital ED for instead of an A&E clinic.
The app asks the users questions to determine if they need to be in ED and tells them how long it would take to be seen for their condition. For non-medical emergencies, it shows users other options in the community, how long it would take to be seen and treated there and how much it would cost. The Emergency Q app aims to reduce congestion in hospital EDs and save the patient time for non-urgent conditions. Users can also save time by joining the queue at their after-hours medical provider from wherever they are.
Currently the app is available for use at Waitematā DHB (North Shore Hospital) and Counties Manukau DHB (Middlemore Hospital). When patients arrive at ED they see a screen with a feed from Emergency Q showing them what conditions the ED is set up to deal with and what conditions can be attended to by their GP or A&E clinic, along with expected wait plus treatment times.
✔ Real-time data feeds – live wait plus treatment time data (forecasted averages).
✘ The app only considers your current location, not your residential address, when suggesting healthcare locations (even though it makes you put in your address). For example, if your residential address was in South Auckland, but your current location was the North Shore, it will only suggest North Shore providers.
Reviewer: Dr Jeremy Steinberg, GP, RNZCGP
Date of review: August 2019
Comment: This app is most useful for patients with non-emergency problems who need care after hours or those unable to get an appointment with their GP. This is a great initiative allowing the user to see live wait plus treatment times at local healthcare providers. It is currently only useful for those living in the North Shore or South Auckland, and hopefully more locations will be added in the future. There are some other limitations, but overall the app has a lot of potential.
Safety concerns: None
New Zealand relevance: It is currently only relevant to users in some areas of Auckland (North Shore and South Auckland).
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